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FAQs

When is your lovely little shop open?
We are currently open Monday to Saturday 10.00-4.00 (our normal opening hours are 9.00-5.00) 
We also open every Sunday in December as well as Easter Sunday, Easter Monday and for special events such as the Totally Locally Chorley Easter Market, Totally Locally Chorley Christmas Market, Chorley 10K and Taste of Chorley. 

Do any of your Belgian Chocolates contain allergens? 
Our Belgian Chocolates may contain some or all of the following allergens....

  • Soya
  • Nuts 
  • Eggs 
  • Gluten 
  • Sulphur Dioxide 
  • Milk 

As our Belgian Chocolatiers use some or all of the listed allergens all of our loose Belgian Chocolates may contain traces of these allergens.  Every precaution in making, packing and displaying our Belgian Chocolates is taken to avoid any cross contamination, however, we cannot guarantee they are allergen free.   
Our chocolates and treats are not suitable for anyone who has a nut allergy.  
If you have a specific allergy please contact us by email victoria@chocobella.co.uk or call 01257460124 and we will be happy to help.  

Are any of your delicious Belgian Chocolates suitable for Vegetarians? 
The majority of our delicious Belgian Chocolates are suitable for vegetarians.  We will be adding more boxes to our website very soon.  In the meantime you are welcome to order from our website and add a message when you check out that you would like your box to be suitable for vegetarians.  We will then substitute any Belgian chocolates not suitable for vegetarians.  
Or you are welcome to call us on 01257460124 or email victoria@chocobella.co.uk to place an order. 

Are any of your delicious Belgian Chocolates suitable for Vegans? 
A range of Vegan friendly Belgian Chocolates and treats will be available on our website very soon.  In the meantime please call into Chocobella and have a browse or if you live far away please email us victoria@chocobella.co.uk or phone us 01257460124 and we will be happy to help you. 

Can I create my own box of your gorgeous Belgian Chocolates? 
We are developing our website and we will be offering a create your own Belgian chocolate box and a treat box very soon.  In the meantime please visit our lovely shop Chocobella in Chorley Lancashire and choose from nearly 100 amazing flavours of Belgian Chocolates.  Or if you live far away please email us victoria@chocobella.co.uk or phone us 01257460124 and we will be happy to help you. 

What flavours of Belgian Chocolates do you have in your shop? 
We have two cabinets full to the brim of Belgian Chocolates with 70 - 100 flavours to choose from which we update on our facebook page on a regular basis.  Here are some examples of our fabulous Belgian Chocolates. 

Double sticky toffee pyramid
Mint cream pyramid
White Raspberry
Florentine
Fruits of Forest
Lemon Cheesecake
Amaretto
Orange Ganache
Chocolate Mousse
White Brazilian
Caramelised Nut
Gin and Rhubarb Truffle
Dark Chocolate Turkish Delight
Orange slices dipped in Dark Chocolate
Rose & Violet Creams
Coffee Cup
Dark Brazilian
Old English Toffee
Orange Cream
Italian Ice Cream
Neapolitan Ice Cream
Creme Brûlée
Rhubarb Crumble
Jam Roly Poly
White passion fruit
Pink Gin
Pecan and Maple Syrup
Mango Cupcake
Lemon Cupcake
Blueberry and Vanilla Cupcake
Whole Cherry Cerisettes
Caramelised Nut
Chocolate Cones
Raspberry Caramel
Caramel Mousse
Vanilla Crunch
Malibu & Coconut
Prosecco Truffle
Gin & Tonic Truffle
Gin & Orange Blossom Truffle
Gin & elderflower Truffle
Rum Truffle
Whisky Truffle
Cognac Truffle
Champagne Truffle
Baileys Truffle
Dark Chocolate Figs and Dates
Sugar Free Belgian Chocolates
Strawberry Cupcake
White Cherry Ganache
Tiramisu
Salted Caramel
Chocolate Brownie

I am not a fan of coffee chocolates can I swap it for another flavour? 

We are happy to swap any flavours of our Belgian Chocolates for another amazing flavour.  Please let us know in the message box when you check out. 

I have received my fabulous box of Belgian Chocolates but I have noticed one of the Belgian Chocolates is different to the photo on your website. 
From time to time we do sell out of specific flavours especially during busy seasonal times of the year or when our amazing Belgian Chocolatiers go on holiday every summer for 4-6 weeks (they really do - how lucky are they?) or when they change flavours and recipes.  So every now and again we will substitute a Belgian Chocolate that is not available for another of a similar flavour.  We have from 50-100 flavours available every day so please do not worry your substitution will be a taste sensation.  

If you sell out can I choose my own substitutions?
Yes you can.  We will always assume that our lovely customers are happy for us to choose an amazing substitution.  However if you would prefer to choose your self please check the box when checking out and we will call you when we are preparing your order. 

Yay - its really hot and sunny do you still deliver your fabulous Belgian Chocolates? 
We will endeavour to deliver locally either early morning or later in the evening when it is cooler.  Unfortunately we are unable to post out any orders if the temperature is 23C or higher. 

Should I keep your exquisite Belgian Chocolates in the fridge? 
Please keep your exquisite Belgian Chocolates in a cool, dark, dry place. Fridges are not suitable to store chocolates in as they cause condensation, which in turn can cause the chocolates to bloom. Chocolate bloom will not harm you however it can affect the taste and your chocolates will not look nice.  

I am not happy with the box of your Belgian Chocolates I have received from you.
This hasn't ever happened but if you are unhappy please contact us on 01257460124 as soon as you receive your delivery during shop hours.  If it is late or a Sunday please email victoria@chocobella.co.uk and we will reply as soon as possible.  

I have received my order but I do not want them any more.
Please see our returns and refund policy.  

When will you reply to my email? 
We try to answer all emails asap but when its really busy especially when we are Santa's Little Helpers or if its Sunday and we are enjoying family time we may take up to 24 hours.